I’ve just finished a book I received as a Christmas gift called ‘Full Time and Sub-Nine’ by David Glover. It’s a triathlon book that describes how you can have a full time lifestyle, i.e. work a job, raise a family, etc., and yet still fit in sufficient training to enable the completion of a full 140.6 mile triathlon (2.4 mile swim, 112 mile bike and 26.2 mile run) in under 9 hours. I’m fairly certain the goal will elude me, but there was a key take home message from the book that went something like this. Yes, you do need an active and complete training plan, but you have to be flexible in the execution of it and realize what is important and when it is time to adapt; remain flexible.
I thought this message about flexibility was very important and I’ve kept my eyes open for it during these last few weeks. On a personal level, I had a dental appointment this week; I called to book and requested an early, start-of-day slot. I was told that 08:30 was the earliest slot available, so I asked if an exception could be made to limit the impact on my workday. The dentist agreed to a 07:45 slot which meant I could go about my day, (remember I have to fit in my family, my job and my training), with very little impact. Great!
Naturally, I then turned this to my own behaviors with a focus on the workplace, and in consideration of AMRI’s SMARTSOURCING™ framework. SMARTSOURCING™ is about a lot of things and has different meaning to different people, but is well summarized by simply working to do a great job, provide depth of scientific rigor and ultimately value to our customers. So surely, flexibility is key, right? I mean, if I value my dentist being flexible to accommodate my needs, for which I was very grateful, then surely I should be doing the same?
Well, the good news is, I think I am. Here are some examples from the last few weeks that highlight the way AMRI’s SMARTSOURCING™ style impacts our customers:
I was pleased going through these. I hadn’t given the comments too much thought as they’d landed in my email, but in hindsight I realize the value and importance of somebody taking the time and making the effort to say ‘Thanks’. I was the same at the dentist, I made a real effort to thank her for accommodating my request because I meant it; her efforts will secure me as a customer and allow me to highlight great performance, and give some flexibility back in the future. I’m assuming this carries over into the workplace and hope that through SMARTSOURCING™ we maintain flexibility to give our customers what they really need. Small things, big value!customer service, flexibility, workplace